I was riding my Peloton bike today and loving every moment of it. I know, this sounds cheesy, but I really love this piece of gym equipment. When I logged in for my ride, I was reminded that it was time to replace the pedals. Over four years of use and the bike is in great shape. That got me thinking about the Protection Plan (Peloton extended warranty) I purchased with the bike all those years ago. I take care of my bike but it has needed service. I recently purchased the Peloton row and knew exactly what I was going to do when offered the Protected Plan to purchase at check out. So do I think the Peloton Protection Plan worth purchashing? Keep reading for my thoughts and to find out if I purchased for the new Peloton row.
Who am I?
I am not an athlete, a body builder, a runner or a yogi. I am a somewhat in shape, nearing 40 year old mom of two. Prior to having my first child, I went to the gym regularly, attending weekly weight lifting and yoga classes. I purchased the Peloton bike a few months after my first child was born. I knew realistically I would never be able to get to the gym like I used to with a young child at home and working full time as a lawyer. I wanted to invest in some equipment to have at home to replace my gym membership. I quickly fell in love with the bike and cancelled my gym membership.
I used the Peloton bike and the workout classes for years until I was pregnant again. During my second pregnancy I was not as consistent with my workouts. As soon as I got the all clear by my doctor, I started using the bike (albeit, very slowly and gently). I was out of shape, missed exercising and had 40 pounds to lose.
It was about a year after I started working out again that the Peloton row was released. At that point I was working out regularly on the bike and trying to incorporate more weight lifting. After four years of using one piece of equipment at home, I was excited to add another piece of equipment to my home gym. I purchased the row at the end of December 2022, with delivery in early January.
I have lost the 40 pounds of baby weight gained during my second pregnancy and I am feeling good about my body. I am not trying to lose any weight. I want to be healthy and strong for me. I also need to be healthy for my kids, and be able to chase them and play with them all day.
Peloton Warranty v. Peloton Protection Plan
The Peloton Equipment comes with a twelve month limited warranty. The Protection Plan extends the limited warranty and provides for a total of 48 month protection (except that the Peloton guide is only a 24 month total coverage with the Protection Plan).
Here is a link the Peloton website for information about the plans and pricing for the different pieces:
You can purchase the Protection Plan when you buy your piece of equipment. Or, you can add the Protection Plan if you purchased your piece of equipment less than a year ago.
(All information in this post is subject to Peloton changing- this is the information about the warranties and protection plans as of May 1, 2023.)
Did I use the Peloton Protection Plan with the Bike?
In 2021, after being used for three years, the bike started to make an odd, squeaking noise. We were still covered by the Protection Plan and called Peloton Support. The entire experience went very smoothly. We scheduled an appointment, the repairman came to our house, it may have even been a weekend and replaced a bracket and a rubber belt (a poly v belt was the technical name). He also did some adjusting on the bike. Overall, we had a great experience with our service. Since then the bike continues to work great.
The one service call in my mind paid for the Protection Plan, so I feel like it was definitely worth purchasing he Protection Plan.
Why did I purchase the Protection Plan with the Row
As I mentioned earlier, we purchased the row in December. The row is still a pretty new addition to the Peloton equipment family. I felt that with such a new piece of equipment in particular, there could be glitches or kinks with the equipment and that a protection plan would be a good thing to have.
Is the Peloton Protection Plan worth buying?
The Peloton equipment are considered pricer pieces of gym equipment when compared to others on the market. You expect that with this price comes great quality. I think the quality is great on the bike and row. Besides one call on the bike I have never had a problem- but realistically, the bike and row are just pieces of equipment. Equipment, every great quality, can break.
I could have received a row that hit a few extra bumps in the delivery truck or had a faulty screw somewhere, which doesn’t cause a problem until year two. You never know. Although the equipment does come with a limited warranty, I wanted to maximize my protection of these prices pieces of gym equipment.
Repairs are Pricey
According to the Peloton website, Peloton touchscreen replacements could cost up to $900 if you do not have a warranty. This is very pricey. I don’t know if other companies or repairmen can make the repairs to Peloton equipment and I am not sure I would trust someone who wasn’t affiliated with Peloton to make the repairs. I know if I had a problem with the equipment, even without the warranty, I would always go straight to Peloton for service.
I hope to never have to use the Protection Plan with the row. But I did have a great experience with the plan with the bike and would have a great sense of relief if I heard the row making some odd noise or not working right because I had the plan.
I have read online of other people having problems with the belt on the row or problems with the seat. Although I would currently be covered under the warranty that comes with the row since I just purchased, I simply feel more comfortable knowing that I have the Protection Plan with the row.
If the equipment can’t be repaired. According to the website as I write this, they will replace the equipment. (Again, make sure to check the Peloton Website for the most up to date warranty info: https://www.onepeloton.com/protection-plan)
Maybe it is just for my peace of mind, but I am glad I purchased the Protection Plans for the bike and row.
My Thoughts to improve the Extended Warranty/Protection Plan, although no one has asked
I do think for the price of the plans, Peloton could throw in something else. For example the bike pedals are supposed to be replaced every year according to the manual. The pedals are $55. I think it would be nice if at least one set of pedals were included with the plan- or some cleaning wipes.
For example, when I bought my couch, I purchased an extended warranty for two reasons. The first being if you did not use the warranty, you ended up getting a coupon in the amount you paid for the warranty to spend at the store. Another reason was that the extended warranty came with a really good cleaning kit. With two kids, the cleaning kit was well worth the price of the extended warranty. This is just my opinion, but given the price of the equipment and then the price of the extended warranty, it would be nice if the Protection Plan came with something you can physically get, so you feel like you are getting something instantly when purchasing the Protection Plan. It would also be nice if at the end of the warranty period if you do not use the service, you can get a coupon to use to purchase something from Peloton.
Should you get the extended Warranty- the Peloton Protection Plan?
This is really a personal choice. I think if you are investing in a piece of equipment that it is worth it to purchase the extended warranty/Protection Plan. The cost of having a Peloton authorized repairman to come out and make the repair would probably cost more than the Protection Plan, so in my opinion, it is worth purchasing. The biggest factor in my decision to purchase for both pieces that I own is simply peace of mind. I am hooked on these machines and wouldn’t want to be without them. WIth the Protection Plans I purchased, I know any problem under the warranty will be fixed and I will have working equipment.
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